Residential Retail Electric Provider Complaint Scorecard
Complaint Rates for October 1, 2009 through March 31, 2010
Rank		REP		Date Licensed		April 2010 Complaint Score       (fewer circles indicates lower complaint rate)				Score Last Month
1	OnPac Energy		December 2, 2003		●○○○○		●○○○○
2	Kinetic Energy		April 16, 2007		●○○○○		●○○○○
3	Nueces Electric Coop		August 1, 2004		●○○○○		●○○○○
4	Champion Energy		September 16, 2004		●○○○○		●○○○○
5	CPL Retail Energy		May 13, 2001		●○○○○		●○○○○
6	Reliant Energy		January 5, 2001		●○○○○		●○○○○
7	Green Mountain Energy		January 29, 2001		●●○○○		●●○○○
8	Tara Energy		March 12, 2002		●●○○○		●●○○○
9	Cirro Energy		October 30, 2001		●●○○○		●●○○○
10	Gexa Energy		August 2, 2001		●●○○○		●●○○○
11	Direct Energy		December 4, 2001		●●○○○		●●○○○
12	StarTex Power (Star Electricity)		August 23, 2004		●●○○○		●●○○○
13	Gateway Power		January 28, 2004		●●○○○		●●○○○
14	Simple Power (Chain Lakes Power, LLC)		October 22, 2007		●●○○○		●●●○○
15	Mega Energy		July 25, 2007		●●●○○		●●○○○
16	Spark Energy		April 22, 2002		●●●○○		●●●○○
17	Texas Power		March 10, 2003		●●●○○		●●●○○
18	Ambit Energy		October 28, 2005		●●●○○		●●●○○
19	Texpo Energy (Y.E.P Energy)		June 13, 2006		●●●○○		●●●○○
20	TXU Energy		January 2, 2001		●●●○○		●●●○○
21	Stream Energy		January 21, 2005		●●●○○		●●●○○
22	First Choice Power		January 16, 2001		●●●○○		●●●○○
23	Commerce Energy		September 19, 2001		●●●●○		●●●●○
24	MX Energy		May 26, 2005		●●●●○		●●●●○
25	Liberty Power		January 21, 2003		●●●●○		●●●●○
26	Hudson Energy Services		September 14, 2004		●●●●○		●●●●○
27	Fulcrum Energy		January 30, 2004		●●●●○		●●●●○
28	Just Energy		August 14, 2002		●●●●○		●●●●○
29	DPI Energy		October 27, 2006		●●●●●		●●●●●
30	Dynowatt (Accent Energy)		January 15, 2004		●●●●●		●●●●●
31	Affordable Power		April 25, 2005		●●●●●		●●●●●
32	Brilliant Energy		July 13, 2007		●●●●●		●●●●●
33	Bounce		February 2, 2007		●●●●●		●●●●●
34	PenStar Power (formerly Freedom)		May 6, 2004		●●●●●		●●●●●
LEGEND
●●●●●				Highest Complaint Rate
●●●●○				Higher than Average Rate of Complaints
●●●○○				Average Complaint Rate
●●○○○				Lower than Average Rate of Complaints
●○○○○				Lowest Complaint Rate
Disclaimer: REPs are scored into five groupings of approximately equal size based on a 6-month rolling average of complaint rates per 1,000 customer relative to other companies. Signficant changes in the complaint score may occur from month-to-month or smaller EPs based on only a few complaints. This complaint score card should be viewed as only one measure of the customer service provided by REPs.Please note the complaint score is based on a rolling 6-month average of the total number of informal complaints investigated, irrespective of whether or not the company was determined to be at fault or adequately resolved the customer's complaint. In many cases, the PUC's informal complaint process adequately addresses the customer complaints with quick resolution by the REP. You may wish to also review other resources regarding a REP's customer service such as your local Better Business Bureau.